Reference

Legal Terms for Indonesia Accounts

Clear legal terms for Sic Bo, Aztec Gems, Counter-Strike 2 and your DANA, OVO, GoPay or QRIS wallet sit on one page, so you know what applies before…

Eligibility wordingDANA record checksOVO wallet matchGoPay account stepQRIS receipt path
hoki 78 Legal Terms for Indonesia Accounts
CONTACT ROUTES

Contact Us About Legal Requests

Fast legal contact matters when a wallet receipt, login change or account status needs a written answer.

Live chat legal queue Use live chat from 09:00 to 01:00 WIB when you need a quick legal route for account access, wallet mismatch or round data. We may ask for your registered phone and the related transaction ID.
WhatsApp document path Choose WhatsApp when we ask for a clearer document photo or wallet screenshot. We only request what is needed for the legal check, and we confirm the next account step in the same thread.
Account email channel Use the email channel from Account > Help when your request needs a written record. Add your username, DANA, OVO, GoPay or QRIS reference, and the date of the account event.
DATA HANDLING

How We Handle Your Legal Data

Your legal data is handled inside the account, not through open comment threads or public pages.

Profile data

We keep your registered name, phone number and account email with your profile so legal requests can be matched to one account. If a detail is wrong, start at Account > Profile > Personal Details.

Wallet references

DANA, OVO, GoPay and QRIS references are stored as transaction records, not as open chat text. We use them to trace deposits, withdrawals, reversals and wallet-name checks when a dispute is raised.

Cookie choices

Cookie settings affect login memory, fraud checks and device recognition. You can change non-essential choices from Account > Settings > Cookie Choices, while security cookies remain active for account protection.

Security logs

We record login time, device type, browser signal and IP region when you access the account. These logs help us check unusual access, password resets and disputed sessions where local law permits.

Record retention

We keep account and wallet records only for operational, dispute and legal needs. Older data is restricted or removed when it is no longer needed for settlement, audit checks or required account handling.

Change requests

You can ask us to correct profile data, update contact details or explain a legal decision. Open Account > Profile > Legal Requests and include the field you want checked plus any supporting document.

Legal Questions Before You Join

Clear answers help you decide whether the account flow fits your location, device and wallet setup. These questions focus on legal rights, account data, document checks, cookies and contact routes. If your issue involves a live table such as Sic Bo or a game round like Rocket Crash, include the round number when you contact us.

Our terms cover eligibility, account identity, wallet ownership, game round records, dispute handling and data use. Access depends on local law, so we may decline or restrict an account where local law permits.

We compare your account profile with DANA, OVO, GoPay or QRIS transaction references. If the names or receipt details do not line up, we may ask for a screenshot or document before changing the account status.

Yes, you can request account data through Account > Profile > Legal Requests. We verify your login, phone number and recent wallet reference before sharing data that belongs to your account.

Cookies support login memory, fraud checks and device recognition. You can adjust non-essential choices in Account > Settings > Cookie Choices, while security cookies remain in place to protect your account record.

If your location is not supported, account access depends on local law and may be paused. We send the reason through your account inbox and explain which legal term applies to the decision.

Go to Account > Profile > Personal Details and send a correction request. We may ask for a readable document or wallet reference before updating details tied to withdrawals, login recovery or legal notices.

Send the complaint through live chat or Account > Help > Legal Request between 09:00 and 01:00 WIB. Include the game name, round number and wallet reference if a settlement issue is involved.